FAQ
Are you having trouble when transferring liquids? We would like to hear about your pump-related problems and concerns, as well as your requests to improve production efficiency. Questions from our customers about our products are listed here. ※Questions about our products are listed on each product page separately. If you have any questions, please contact us using the contact form.
Q
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- Can pumps solve these problems?
- ~We want to solve deep-seated problems at work sites and issues that other companies’ products are difficult to deal with ~
A
Since the start of our pump business, we have developed many unique products with our original technology with the mission to always meet our customers’ needs.
We will continue to challenge our customers’ difficult problems and provide only one-of-a-kind products in the future. If you have any “trouble” or “problem” with pumps, please feel free to contact us, even if you think it seems difficult.
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- Can you provide a pump of a model not listed in your catalog?
- ~I want a pump that matches our company’s equipment.~
A
Based on our extensive experience and achievements, we can make proposals and custom orders based on your various requests.
Please feel free to contact us
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- How do I proceed to have you suggest a pump?
- ~I would like to speak with a sales representative in detail.
A
Our sales representatives are available online or in person to discuss your needs in detail. If you have a request to check the actual production site, we will visit you anywhere in Japan.
Please contact us through our contact page, or contact either our head office sales department or Tokyo sales office.
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- I would like to get the same model pump/pump parts as the one in use…
- ~Suspicion of mulfunction/maintenance~
A
We will check your situation first to determine the cause of the problem and then propose the best solution.
Please contact us if you feel that your pump is not running smoothly.
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- Can you perform tests with the very liquids we would like to transfer?
- ~Confirmation of performance for introduction~
A
We have test pumps available for all models.
Please feel free to contact us to bring your liquid to us for testing, or we can lend you a test unit at your site to test.
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- Can I get a catalog?
A
We offer a variety of catalogs in PDF format on our website.
If you would like a paper catalog, we will send it to you,
Please make a request from the Contact Us page.
FUKKO KINZOKU’s pumps are semi-custom-made products, We can adjust specifications for items that are difficult to accommodate under normal standards, so please consult with our sales staff. We will discuss with you and recommend the best pump for your needs. Please contact us for special liquids or liquids that you are having trouble with.
